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VARTEC TELECOM

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27 complaints

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Vartec Telecom is a wholly owned subsidiary of Excel Telecommunications. Vartec Telecom specializes in providing of long distance, wireless, data and other communication technology services. The company provides a vast range of telecommunications services: voice services, conferencing, Internet, teleblock, voice broadcast, VoIP, switchless resale, co-location services, IP and data services. All the provided services are based on global network. The company serves residential and commercial customers in such industries as retail, education, healthcare, real estate, government, travel, finance, manufacturing, and many others.

Vartec Telecom serves home office, small business, medium business and enterprise businesses.
Please try to contact VARTEC TELECOM Customer Service directly prior to posting any complaints on this site.

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VARTEC TELECOM Complaints & Reviews

VARTEC TELECOM Reviews

Anonymous
VARTEC TELECOM - Minimum usuage fees
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Two months ago I switched to another telephone carrier; a reputable carrier. After two months, I am still being charged the minimum usage fee. If I had not been monitoring my tele...

#284631
Dec 28, 2011
374

Anonymous
VARTEC TELECOM - Will not turn off service
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I have tried to cancel this service for my mother who passed away a couple of months ago. They keep sending bills me and have asked to speak to her directly. They keep asking for...

#277767
Nov 28, 2011
301

Motoes
VARTEC TELECOM Hurts Hospice Patient: because of a $10 late bill
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Vartec, without notice, cancelled long distance calling in the home of a hospice patient because of a late $10 bill. When contacted, VarTec's representative's communication was dis...

#268691
Oct 17, 2011
196

Anonymous
VARTEC TELECOM - False charges on our bill
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

The vartec rep said we used their service.We did not use and had no contract with them.They simply said we made call and had to pay.This was on our ATT bill and happened in the pas...

#233873
Apr 23, 2011
569

Lbelyea
VARTEC TELECOM - I had to move and was without phone service with Quest
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I have been unemployed now for 3yrs and have exhausted all my unemployment benefits so I've been struggling with money. I was forced to move at the end of Jan. 2011 so I lost my p...

#228816
Mar 25, 2011
503

Roy697
VARTEC TELECOM - Cannot contact them/4 none working numbers tried
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Switching to a different phone company that includes long distance. I want to cancel Vartec at the long distance provider. I have tried 4 different phone numbers to contact some ...

#225836
Mar 09, 2011
591

Anonymous
VARTEC TELECOM - Pissed me off
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I cancelled my service they are still billing me say they have no reference to me calling and terminating my service as of dec.2010 cannot understand their representatives that ans...

#221629
Feb 14, 2011
442

Anonymous
VARTEC TELECOM - Charging for calls not made!
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

VarTec will not only will they charge you for calls not made (not even home on that date) but they have one of the poorest customer service of any company I have dealt with. They ...

#216408
Jan 14, 2011
294

Anonymous
VARTEC TELECOM - Overcharge for long distance service.
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Started with Vartec on Sept. 13, but I was not told that billing cycle starts on the 17, was charged for a whole month of use 9/13-9/16. When bill received I called and canceled s...

#204965
Oct 30, 2010
321

Erika Ro...
VARTEC TELECOM - Cannot call my Soldier or my Mom in Germany
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Every sunday I call my 80 year old mother in Germany and my daughter and son in law,who are stationed in Germany with the US Army. Cannot make any long distance calls with 1...

#195146
Aug 22, 2010
657

Anonymous
VARTEC TELECOM - VarTec False Billing
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

VarTec repeatedly tries to bill me falsely for service never requested. I am NOT a VarTec customer, NEVER HAVE BEEN. They a billing to an address that doesn't exist, and a phone ...

#171517
Feb 17, 2010
1504

Mcghghy
VARTEC TELECOM - English as a first language, You're Kidding.
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I called the 800 number when charges showed up on my phone bill. I spoke to the first person and had to have them repeat themselves 4 times. I asked for someone who did not have su...

#161154
Nov 05, 2009
391

Fleurdel...
VARTEC TELECOM - Minimum usage fee rip off!!!
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Var Tec Telecom or 10-10-811 has been ripping off my 94 year old mom for months charging $8.30 for a one minute call to California that costs 0.42 they charge a minimum usage fee a...

#155067
Aug 13, 2009
1420

Anonymous
Need to prove Death to Cancel VARTEC TELECOM
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

It took 3 weeks to cancel phone service to my mother's home after she passed away. We were told to send a copy of her death certificate before they would cancel any service to...

#152018
Aug 08, 2009
753

Anonymous
VARTEC TELECOM - Fabricated Fees Appear On Credit Report!
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

In a nutshell, Vartec offered a plan that allowed me to call anywhere within my area code with no long distance fees. I switched from Pacific Bell (who I was very satisfied with, e...

#134441
Sep 07, 2008
311

Anonymous
VARTEC TELECOM - Double billing and still billing No customer service
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Vartec phone service is a scam.I called to have my service disconnected on Aug the 4th. They are saying they it was not cut off until Aug the 25th. And they are billing me for Sept...

#133269
Aug 29, 2008
391

Anonymous
VARTEC TELECOM - Waiting five months for a credit & broken promises!!!!!
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I have been waiting since March,2008 for a $5.31 credit to be posted to my local AT & T invoice. I have made at least 6 calls to Customer service, including talking to a superv...

#128860
Jul 24, 2008
526

Anonymous
VARTEC TELECOM - Hung up on when asked to talk to a supervisor.
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I was suppose to have my phone service transferred in 10 days and it wasn't so I called three different times and the last two times I was hung up on for asking to speak to a s...

#128358
Jul 21, 2008
531

Dollady
VARTEC TELECOM - Vartec Long Distance Telephone
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Do not use Vartec phone service for your long distance calls unless you want to be ripped off. I sent two faxes which was .30 each, a total of .60 When I received...

#127804
Jul 17, 2008
709

Anonymous
VARTEC TELECOM - Var Tec Awful Customer Service
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I occasionally use this company's 1010-811 service to make a long distance call. On my most recent bill, I had one call for 42 cents. By the time they added their minium charge...

#126815
Jul 09, 2008
795

Patg
VARTEC TELECOM - Lost my payments and disconnected service
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Over the last 9 months I had problems with Vartec losing track of my payments. They changed my account number for billing but apparently failed to track my new payments correctly.

#126291
Jul 04, 2008
417

Djc2093
VARTEC TELECOM - Vartec - A Nightmare
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

This is the worst example of customer service I've ever experienced. Was trying to move service for my parents from one address to another in the same small town. Vartec is the...

#121790
May 22, 2008
1156

Anonymous
VARTEC TELECOM - Can not connect to the party I can not connect to the party I am calling
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Complained several times abot this to no avail. I have had Vartec several years, never any problem.My service number is #118193. If you are going out of business would appreciate y...

#116488
Mar 26, 2008
307

Anonymous
VARTEC TELECOM - Double billed
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I had a 200 min. plan. Each month I would get the bill for the plan and then charged extra for every minute I used. So I was getting doubled billed. When I asked to spe...

#115484
Mar 14, 2008
758

Joe
VARTEC TELECOM Service is Horrible Do Not Use Them!
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I have had this company hang up on me repeatedly and tell me I dialed the wrong 800 number and then be told to call the on e that I just dialed. The best advice is to N...

#114376
Mar 02, 2008
1835

Anonymous
VARTEC TELECOM - Your service ***!!!Please call 706-323-0273 after 5:00 p.m. Eastern time, Cataula, Ga. Thanks.
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

Your service ***!!! Please call 706-323-0272, if you want us to continueour business with Vartec.We have two accounts with you in two different states and I'm sure ...

#113904
Feb 25, 2008
1085

Anonymous
VARTEC TELECOM - Did not apply money paid to account, and suspended service
5.0 P.O. Box 130 IrvingTX75039 (800) 708-7395, (800) 583-6767 http://www.vartec.com/contact_us.php

I made an online payment (Nov. 2007) that was SUCCESSFULLY deducted from my account by vartec TELECOM. I have the bank statement. i CALLED IN SEVERAL TIMES and was told to send cop...

#113661
Feb 22, 2008
746
Reviews 1-27 of 27

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