I called the 800 number when charges showed up on my phone bill. I spoke to the
first person and had to have them repeat themselves 4 times. I asked for someone who did not have such a heavy accent and was told that was not possible. I hung up and called back. I got another person with a very
thick accent and asked to speak to a
supervisor, the person asked why I wanted a supervisor and when I told them I needed someone who spoke English I was told that was not possible. I was told there was no one in the
call center that used English as their
first language, it was all people who used
English as a second language. I am not happy about not being able to find out who this company is, how they put charges on my phone bill, and then not being able to effectively communicate with a person about the problem I am having. I thought that there was
legislation in place that if a call center was located in a foreign country that there was to be a way to transfer a customer to someone who spoke English as a
first language when it was requested. 1297700
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