I have been waiting since March,2008 for a $5.31 credit to be posted to my local AT & T invoice. I have made at least 6 calls to Customer service, including talking to a supervisor.
They have called me back with a message that I will be receiving my credit within one or two billing cycles. The phone message says that you should receiving the credit within ten - twelve business days. These guys are snakes!!!! And now I can't conveniently get through their telephone lines.
My next step is to contact the Better Business Bureau.
All they do is give you the run-around.
Monetary Loss: $5.